Terms & Conditions
These terms and conditions apply to all orders which you place with us, Vintage Kimonos, either on-line using the website which we operate from the URL: www.vintagekimonos.com or by calling us on our "Contact us" phone number.
This website and the information contained on it are provided in English only. If you do not understand all or any part of these Terms and Conditions, you may not place orders using this website.
ACCEPTING THESE TERMS AND CONDITIONS
- in the case of on-line orders, you click the "accept" button; or
- in the case of telephone orders, you confirm to us that you agree to be bound by them.
DELIVERY OPTIONS & CHARGES
We ship all standard orders within 2 business days of receipt of payment. Delivery date will depend on destination. For domestic shipments in Japan please allow 2-3 business days for shipment. For international shipments, please allow 5-12 business days for shipment. We will quote a shipment date for bespoke orders when the order is placed.
We will send you the tracking number for your order when it is dispatched.
Delivery within Japan is ¥1,000 per order. The charge for international deliveries is ¥2,000 per item.
SALES TAX AND DUTIES
Please note that the value of goods ordered is inclusive of Japanese sales tax and we cannot refund any such charges.
Products delivered to destinations outside Japan will be subject to import taxes, fees, levies or other charges which are the sole responsibility of the purchaser, or the recipient of the purchase if that is a different person.
It is your responsibility as purchaser and importer that any products ordered comply with local import regulations and that there are no restrictions which may affect receipt of your order.
We strongly recommend that purchasers understand the likely charges applicable in the destination country before placing an order. Please ensure the recipient is aware that they will be liable for those charges.
If a standard item that you have purchased is unsatisfactory, you can return it within 7 days of receipt for refund of the cost of your goods, provided that the item is returned in it's original condition with tags attached and in it's original packaging.
The goods are sent to us at your own cost and risk and we therefore recommend you choose a registered or trackable postal service. We are not liable for returned goods which are not received. Items must be returned in perfect condition in the original packaging.
Please note that we do not accept returns of bespoke items.
Please also note that, for products made with vintage fabrics, these fabrics will show signs of age and wear and we do not accept return of such products for this reason.
If you wish to cancel an order, you must notify us within 24 hours of placing the order.
COLOURS, SIZES AND SPECIFICATIONS
We make every effort to display the colours, sizes and specifications of items available on the website as accurately as possible. The colours you see will, however, depend on the resolution of your monitor. We cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered.
Our prices are quoted in Japanese yen. If you purchase items from us online or by telephone using PayPal or a payment card for a foreign currency denominated account, the exchange rate will be that applied by the relevant payment scheme at the time of processing the transaction.
Although we try to ensure that all prices on our website are accurate, errors may sometimes occur. If we discover an error in the price of items you have ordered we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.
When you place an order to purchase items using our website or by telephone this is an offer by you to us to purchase those items. We only accept your order when we have confirmed availability and have processed the payment successfully. The contract between us is formed at the point we accept your order. If an item within your order is no longer available we will contact you. If possible, we will offer you a substitute item.
We accept payment by PayPal or bank transfer.
Please note that we cannot guarantee the security of data which you send us by email so please do not send us payment information using email.
We will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.
Ownership of items delivered will only pass when we receive payment in full of all sums due in respect of the items (including packing and delivery costs). If we do not receive payment in full we may, without prior notice, claim from you any items that have been delivered.
FAULTY OR DAMAGED ITEMS
If the items you ordered are damaged or faulty upon receipt, with the exception of age and wear marks on vintage fabrics, please contact us within 3 days of receiving the items (supplying the order reference details together with details of the damage or fault) and we will offer you a refund. Please return the damaged or faulty items to us by registered post - we will reimburse the reasonable costs you incur in doing so (we ask that you send us copies of the supporting receipts). Refunds will be credited to the payment method used to make the original purchase.
PRIVACY AND COMMUNICATIONS
We will be responsible for any losses you suffer as a direct result of us breaching these Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract between us for the sale of items was formed. We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our appointed sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
Our liability to you under these Terms and Conditions will not exceed the total price charged for the items purchased.
EVENTS BEYOND OUR REASONABLE CONTROL
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by and construed in accordance with the laws of Japan.
Please contact us at